Microsoft Admin & RPA Engineering · Field Report Automation
2023 – Present · Southern California
Thornburgh Consulting came to me with a specific challenge: their field technicians were spending hours manually transcribing field notes and building individual reports from scratch. I designed and delivered an end-to-end Robotic Process Automation (RPA) system using Microsoft Power Automate that transforms structured field data into professional formatted reports automatically — while also managing their growing fleet of Windows devices through Microsoft Intune.
Field technicians were losing significant billable time to administrative report creation. The system needed to:
The full pipeline runs without manual intervention from field submission to distributed report:
Microsoft Forms captures structured field data including photos, locations, condition notes, and job-specific details. Power Automate flows process the submission through nested conditional logic — handling different report types, business rules, and routing logic. Word Online templates generate the final documents, which are automatically stored in SharePoint and distributed to appropriate stakeholders via email.
Created sophisticated Power Automate workflows with nested conditionals, complex OR logic in Compose blocks, and custom business rule automation that eliminated manual report creation entirely.
Implemented comprehensive Intune device management for Windows laptops, tablets, and mobile devices with automated deployment, security policies, and remote troubleshooting across the field team.
Developed complex PowerShell scripts for organization-wide implementations in Intune, SharePoint, and other Microsoft 365 services — ensuring consistent, repeatable administration.
Provided comprehensive training on RPA best practices, device management, and workflow optimization, ensuring long-term system success and strong user adoption across the field team.
Business Transformation: The RPA system fundamentally changed how Thornburgh Consulting operates in the field. Technicians submit structured data once; the automation handles everything after that — formatting, archiving, and distribution. What previously consumed hours of administrative time now happens in minutes, consistently, every time.